Terms of Service
Last updated: 28 April 2026
These Terms of Service ("Terms") govern your access to and use of KLEERO ("the Service") provided by Glitchlab Ltd ("we," "us," "our"). By using the Service you agree to these Terms. If you do not agree, do not use the Service.
1. Who we are
KLEERO is a product of Glitchlab Ltd, a company registered in Scotland (company number SC870130), with registered office at Martha Street, 77 John Street, 15j, Glasgow, G1 1JF, United Kingdom. Contact: hello@kleero.co.
2. The Service
KLEERO is an AI-powered assistant accessed through Telegram and WhatsApp that helps small food businesses analyze supplier receipts, identify potential cost savings, predict food waste, and prepare for nearby events.
The Service is currently in early access and offered free of charge. Features may change, be added, or removed without notice. Some results are presented as demo examples and represent illustrative figures, not guaranteed savings or income.
3. Eligibility
You must be at least 18 years old to use the Service. By using KLEERO you confirm that you are 18 or older and have the legal capacity to enter into these Terms. If you use the Service on behalf of a business, you confirm that you are authorized to bind that business to these Terms.
4. Your account and use
You are responsible for any activity carried out through your Telegram or WhatsApp account when interacting with KLEERO. You agree to:
- Provide accurate information when asked (business type, city, etc.)
- Use the Service only for lawful purposes connected with your food business
- Not attempt to reverse engineer, abuse, overload, or interfere with the Service
- Not use the Service to send spam, malware, or unlawful content
- Not impersonate any person or business
We may suspend or terminate access if you breach these Terms or use the Service in a way that harms us, other users, or third parties.
5. AI-generated content and limitations
KLEERO uses third-party AI providers (OpenAI, Google) to recognize receipts and generate suggestions. AI outputs may be inaccurate, incomplete, or out of date. Pricing data and supplier information are provided as illustrative demos during early access and should be independently verified before relying on them for purchasing decisions.
You are responsible for any decision you make based on KLEERO's suggestions. We do not guarantee any specific level of savings, accuracy of pricing, or business outcomes.
6. Intellectual property
KLEERO and its logo are trademarks of Glitchlab Ltd. All software, designs, content, and other materials forming part of the Service are owned by us or our licensors and are protected by copyright and other intellectual property laws.
You retain ownership of the content you submit (receipts, messages, photos). By submitting content, you grant us a non-exclusive, worldwide, royalty-free licence to use that content solely to operate, improve, and provide the Service to you.
We do not use your receipts or messages to train public AI models.
7. Privacy
Our processing of personal data is described in our Privacy Policy at kleero.co/privacy, which forms part of these Terms.
8. Pricing and payment
The Service is currently free during early access. When we introduce paid plans:
- Prices and features will be communicated clearly before any charge
- You will be asked to actively confirm any subscription
- We will offer a 14-day money-back guarantee for new paid subscriptions, refunded to the original payment method on request to hello@kleero.co
- You can cancel any subscription at any time; cancellation takes effect at the end of the current billing period
9. Termination
You can stop using the Service at any time by uninstalling the bot from Telegram/WhatsApp or by emailing hello@kleero.co to request deletion of your data.
We may suspend or terminate your access:
- If you breach these Terms
- If required by law or by our service providers
- If we discontinue the Service (with reasonable notice where possible)
Sections that by their nature should survive termination (intellectual property, disclaimers, limitation of liability, governing law) will continue to apply.
10. Disclaimers
The Service is provided "as is" and "as available". To the maximum extent permitted by law we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, accuracy, and non-infringement.
We do not warrant that:
- The Service will be uninterrupted or error-free
- Pricing data, supplier suggestions, or savings estimates are accurate or current
- The Service will achieve specific business results
This does not exclude any liability that cannot be excluded under applicable law (including consumer rights under UK and EU law).
11. Limitation of liability
To the maximum extent permitted by law, in no event will Glitchlab Ltd be liable for any indirect, incidental, consequential, special, or exemplary damages, or for any loss of profits, revenue, business, goodwill, or data, arising out of or in connection with your use of the Service.
Our total aggregate liability to you for any claim arising under these Terms is limited to the greater of (a) the amount you paid us for the Service in the 12 months preceding the claim, or (b) £100.
Nothing in these Terms limits liability for death, personal injury caused by negligence, fraud, or any liability that cannot be excluded under applicable law.
12. Indemnification
You agree to indemnify and hold harmless Glitchlab Ltd from any claims, damages, losses or expenses arising from your breach of these Terms, your misuse of the Service, or your violation of any law or third-party right.
13. Changes to these Terms
We may update these Terms from time to time. Material changes will be communicated through the Service or by email. The "Last updated" date at the top reflects the latest version. Continued use of the Service after changes constitutes acceptance of the updated Terms.
14. Governing law and jurisdiction
These Terms are governed by the laws of Scotland. Disputes will be subject to the exclusive jurisdiction of the courts of Scotland, except that consumers may bring proceedings in the courts of their country of residence where local consumer law requires.
15. Contact
For questions about these Terms:
Glitchlab Ltd
Email: hello@kleero.co
Address: Martha Street, 77 John Street, 15j, Glasgow, G1 1JF, United Kingdom